AS9100 Clause 5.2 – Policy

AS9100 is an international quality management standard specifically designed for the aerospace industry. Clause 5.2 of the AS9100 standard is about “Quality Policy”. It outlines the requirements and expectations for establishing, implementing, and maintaining a Quality Policy within an organization.

Here are the key elements of AS9100 Clause 5.2:

1. Establishing the Quality Policy: Top management is responsible for establishing, implementing, and maintaining a Quality Policy that reflects the organization’s commitment to quality, customer satisfaction, and meeting relevant statutory and regulatory requirements.
2. Appropriateness to the Organization: The Quality Policy should be appropriate to the purpose and context of the organization, and it should support the strategic direction of the company. This means the policy should be relevant to the organization’s size, complexity, products, services, and the markets it serves.
3. Commitment to Quality Objectives and Continual Improvement: The Quality Policy should include a commitment to the establishment of quality objectives and continual improvement of the quality management system. This demonstrates the organization’s dedication to consistently enhancing its products, services, and processes.
4. Communication: The Quality Policy must be communicated, understood, and applied within the organization. All employees should be aware of the policy and how it applies to their roles and responsibilities.
5. Availability: The Quality Policy should be readily available to all employees and interested parties, such as customers and suppliers. This could be achieved through internal communication channels, posting the policy on the company’s website, or displaying it in prominent locations within the organization.
6. Review: Top management is responsible for reviewing the Quality Policy periodically to ensure it remains relevant and appropriate. This could be part of management reviews, where top management assesses the effectiveness of the quality management system.

By adhering to Clause 5.2, organizations in the aerospace industry can demonstrate their commitment to quality and customer satisfaction, which can lead to increased business opportunities and improved overall performance.