AS9100 Clause 8.2.4 – Changes to Requirements for Products and Services

AS9100 8.2.4 Changes to Requirements for Products and Services requires organizations to have a process in place for managing changes to product and service requirements. This process should ensure that all changes are properly documented, communicated, and implemented.

The following are some key steps involved in managing changes to product and service requirements:

1. Identify the need for change. The first step is to identify the need for a change. This may be initiated by the customer, the organization, or by other interested parties.
2. Assess the impact of the change. Once the need for change has been identified, the organization must assess the impact of the change. This includes considering the impact on the product or service design, manufacturing, testing, delivery, and support.
3. Develop a change plan. Once the impact of the change has been assessed, the organization must develop a change plan. This plan should include the following information:
   • The purpose of the change
   • The scope of the change
   • The impact of the change
   • The steps required to implement the change
   • The resources required to implement the change
   • The timeline for implementing the change
4. Communicate the change. The change plan must be communicated to all affected parties, including customers, suppliers, and employees.
5. Implement the change. The change plan must be implemented in accordance with the agreed-upon timeline.
6. Monitor the change. The organization must monitor the change to ensure that it has been implemented successfully and that it has the desired impact.

By following these steps, organizations can effectively manage changes to product and service requirements. This will help to ensure that the organization can continue to meet the needs of its customers and to deliver high-quality products and services.

Here are some additional tips for managing changes to product and service requirements:

• Involve all stakeholders in the change process.
• Use a formal change management process.
• Document all changes.
• Communicate changes effectively.
• Monitor the impact of changes.
• Be prepared to roll back changes if necessary.

By following these tips, organizations can minimize the risks associated with changes to product and service requirements.