AS9100 Clause 8.2.3 – Review of Requirements for Products and Services

AS9100 8.2.3 requires organizations to review the requirements for products and services before accepting an order or contract. This review should ensure that all requirements are understood and that the organization has the capability to meet them. The review should cover the following:

• Customer requirements, including technical specifications, drawings, and any other relevant documentation.
• Regulatory requirements, such as those related to safety, environmental protection, and product liability.
• The organization’s own capabilities, including its resources, processes, and knowledge.

The results of the review should be documented and any necessary actions taken to ensure that the organization can meet the requirements. This may include updating the organization’s processes, obtaining additional resources, or seeking clarification from the customer.

The following are some examples of the types of requirements that may be reviewed under AS9100 8.2.3:

• Functional requirements, such as the performance, features, and usability of a product.
• Safety requirements, such as those related to the prevention of injury or damage.
• Environmental requirements, such as those related to the reduction of pollution.
• Regulatory requirements, such as those related to product safety, emissions, and labeling.
• Financial requirements, such as those related to price, payment terms, and delivery dates.

By reviewing the requirements for products and services before accepting an order or contract, organizations can help to ensure that they are able to meet the customer’s expectations and deliver products and services that meet their needs.

Here are some additional tips for conducting a successful review of requirements:

• Involve all relevant stakeholders in the review process. This includes representatives from sales, engineering, manufacturing, quality, and customer service.
• Use a checklist or template to help guide the review. This will help to ensure that all important requirements are considered.
• Document the results of the review and any necessary actions. This will help to ensure that the organization’s processes are updated and that everyone is aware of the requirements.
• Communicate the results of the review to the customer. This will help to ensure that the customer is aware of the organization’s capabilities and that there are no misunderstandings about the requirements.