AS9100 Clause 7.2 – Competence

AS9100 7.2 Competence requires organizations to ensure that all personnel who perform work affecting the quality of products and services are competent. This means that they have the necessary knowledge, skills, and abilities to perform their tasks effectively.

To comply with AS9100 7.2, organizations must:

• Determine the competence requirements for all personnel who perform work affecting the quality of products and services. This can be done by identifying the tasks that need to be performed, the knowledge and skills required to perform those tasks, and the experience that is needed.
• Assess the competence of all personnel against the established requirements. This can be done through interviews, testing, or observation.
• Provide training or other development opportunities to personnel who are not competent. This training should be tailored to the specific needs of the individual and the organization.
• Monitor the competence of personnel on an ongoing basis. This can be done through performance reviews, audits, or other methods.
• Take appropriate action to address any identified competence gaps. This may involve providing additional training, reassigning personnel, or hiring new personnel.

By complying with AS9100 7.2, organizations can ensure that their personnel have the necessary knowledge, skills, and abilities to perform their tasks effectively. This helps to improve the quality of products and services, and it can also help to reduce the risk of non-conformances.

Here are some additional tips for complying with AS9100 7.2:

• Involve all levels of the organization in the competence assessment process. This will help to ensure that everyone is aware of the importance of competence and that they are committed to ensuring that all personnel are competent.
• Use a variety of methods to assess competence. This will help to ensure that all aspects of competence are covered.
• Provide regular training and development opportunities for personnel. This will help to ensure that personnel’s competence remains current.
• Monitor the effectiveness of your competence management system. This will help you to identify any areas where improvements are needed.

By following these tips, you can help your organization to comply with AS9100 7.2 and improve the quality of your products and services.