AS9100 Clause 7.1.6 – Organizational Knowledge

AS9100 7.1.6 Organizational Knowledge requires organizations to identify, maintain, and share the knowledge necessary to effectively operate their processes and achieve conformity of products and services. This knowledge can come from a variety of sources, including:

• Employees’ experience and skills
• Lessons learned from previous projects
• Customer feedback
• Industry standards
• External training and education

Organizations must ensure that this knowledge is accessible to all employees who need it, and that it is updated as needed. They should also have a process in place for capturing and sharing new knowledge as it is created.

By effectively managing organizational knowledge, organizations can improve their efficiency, effectiveness, and innovation. They can also reduce the risk of errors and improve customer satisfaction.

Here are some specific examples of how organizations can implement AS9100 7.1.6 Organizational Knowledge:

• Create a knowledge repository that is accessible to all employees. This repository could include documents, training materials, and other resources that employees can use to learn about the organization’s processes and products.
• Establish a mentoring program that pairs experienced employees with new employees. This program can help new employees learn from the experience of their more senior colleagues.
• Encourage employees to share their knowledge and expertise with each other. This can be done through informal discussions, formal training sessions, or other means.
• Provide opportunities for employees to learn new skills and knowledge. This can be done through external training programs, on-the-job training, or other means.
• Monitor the organization’s knowledge base to ensure that it is up-to-date and relevant. This can be done by regularly reviewing documents, training materials, and other resources.
• Communicate the importance of organizational knowledge to all employees. Employees should understand that their knowledge is a valuable asset to the organization, and that they should share it with others.

By taking these steps, organizations can effectively manage their organizational knowledge and improve their overall performance.