AS9100 8.7 Control of Nonconforming Outputs

I. Introduction

The aerospace industry is known for its stringent requirements and high expectations for quality and reliability. AS9100, the international standard for quality management systems in the aerospace industry, plays a crucial role in ensuring that organizations meet these expectations. One essential aspect of AS9100 is controlling nonconforming outputs, as detailed in section 8.7 of the standard. This article will provide a comprehensive understanding of this vital requirement, its implementation, and its benefits.

II. Understanding Nonconforming Outputs

A. Definition and examples of nonconforming outputs

Nonconforming outputs are products or services that do not meet the specified requirements, customer expectations, or regulatory requirements. Examples of nonconforming outputs in the aerospace industry include defective parts, incorrect documentation, or failure to meet performance specifications.

B. Causes of nonconforming outputs

Nonconforming outputs can occur due to various reasons, such as human error, machine malfunction, incorrect specifications, or inadequate process controls.

C. Impact on product quality and customer satisfaction

Nonconforming outputs can lead to reduced product quality and reliability, affecting customer satisfaction and trust. In the aerospace industry, where safety and performance are critical, nonconformities can have severe consequences, including regulatory penalties and loss of business.

III. Key Requirements of AS9100 8.7

A. Identification and control of nonconforming outputs

AS9100 8.7 requires organizations to develop processes for identifying and controlling nonconforming outputs effectively. This includes establishing criteria for determining nonconformities and implementing methods to prevent their unintended use or delivery.

B. Segregation and containment of nonconforming outputs

Organizations must ensure that nonconforming outputs are segregated from conforming ones to prevent their accidental use or delivery. This may involve physical separation, labeling, or other means of identification.

C. Corrective actions to eliminate the cause of nonconformities

AS9100 8.7 requires organizations to take appropriate corrective actions to eliminate the root cause of nonconformities. This may involve revising processes, retraining personnel, or implementing new controls.

D. Documentation and record-keeping requirements

Organizations must maintain records of nonconforming outputs, their disposition, and any actions taken to resolve them. This documentation is necessary for demonstrating compliance with AS9100 requirements and facilitating continuous improvement efforts.

IV. Implement AS9100 8.7 in Your Organization

A. Establishing procedures for controlling nonconforming outputs

To implement AS9100 8.7 effectively, organizations should establish clear procedures outlining the steps for identifying, controlling, and resolving nonconforming outputs. These procedures should be easily accessible and understood by all relevant personnel.

B. Training employees on nonconformance identification and control

Training is essential for ensuring that employees are aware of their responsibilities in identifying and controlling nonconforming outputs. Organizations should provide regular training and updates on AS9100 8.7 requirements and internal procedures related to nonconformance control.

C. Monitoring and measuring nonconforming outputs

Organizations should establish methods for monitoring and measuring nonconforming outputs to assess the effectiveness of their control processes continually. This may include regular audits, inspections, or data analysis.

D. Continual improvement and effectiveness of the control process

AS9100 8.7 emphasizes the importance of continuous improvement in controlling nonconforming outputs. Organizations should regularly review their processes, identify areas for improvement, and implement necessary changes to enhance the effectiveness of their control systems.

V. Benefits of Implementing AS9100 8.7

A. Improved product quality and reliability

Effective control of nonconforming outputs helps organizations ensure that their products and services meet the required quality standards, leading to improved product reliability and performance.

B. Enhanced customer satisfaction and trust

By minimizing nonconformities and delivering high-quality products, organizations can enhance customer satisfaction and trust, leading to increased loyalty and repeat business.

C. Reduction in operational costs due to fewer nonconformities

Controlling nonconforming outputs can help organizations reduce operational costs by minimizing waste, rework, and returns. This, in turn, can improve profitability and competitiveness.

D. Compliance with industry standards and regulations

Implementing AS9100 8.7 helps organizations demonstrate their commitment to quality management and compliance with industry standards and regulations, which can enhance their reputation and facilitate business growth.

VI. Case Studies and Examples

A. Successful implementation of AS9100 8.7 in an aerospace company

An aerospace company successfully implemented AS9100 8.7 by establishing robust procedures for identifying and controlling nonconforming outputs, training employees on these procedures, and regularly monitoring their effectiveness. As a result, they saw a significant reduction in nonconformities and improved customer satisfaction rates.

B. Challenges faced and lessons learned from implementing AS9100 8.7

Some challenges faced during the implementation of AS9100 8.7 may include resistance to change, lack of resources or expertise, or inadequate communication. Organizations can overcome these challenges by fostering a culture of continuous improvement, providing adequate resources for training and implementation, and ensuring clear communication across all levels.

C. Best practices for controlling nonconforming outputs

Best practices for controlling nonconforming outputs include developing clear procedures, providing regular training, monitoring the control process’s effectiveness, and fostering a culture of continuous improvement.

VII. Conclusion

AS9100 8.7 plays a critical role in maintaining effective quality management systems within the aerospace industry by ensuring that nonconforming outputs are identified, controlled, and resolved. Implementing this requirement can lead to improved product quality, enhanced customer satisfaction, reduced operational costs, and compliance with industry standards and regulations. By continuously improving their processes and adhering to AS9100 standards, organizations can maintain a competitive edge and ensure long-term success in the aerospace industry.