AS9100 Clause 8.2 – Requirements for Products and Services

AS9100 8.2 Requirements for Products and Services specifies the requirements for an organization to ensure that its products and services meet the requirements of its customers. This clause is divided into three subclauses:

• 8.2.1 Review of requirements for products and services
• 8.2.2 Communication of requirements for products and services
• 8.2.3 Customer property

8.2.1 Review of requirements for products and services

The organization shall establish and maintain a process for reviewing the requirements for products and services. This process shall ensure that:

• The requirements are clearly defined and unambiguous
• The requirements are complete and consistent
• The requirements are feasible and realistic
• The requirements are traceable to applicable customer requirements

8.2.2 Communication of requirements for products and services

The organization shall establish and maintain a process for communicating the requirements for products and services to all relevant parties. This process shall ensure that:

• The requirements are communicated in a timely manner
• The requirements are communicated in a clear and unambiguous manner
• The requirements are communicated in a way that is understood by all relevant parties

8.2.3 Customer property

The organization shall establish and maintain a process for controlling customer property. This process shall ensure that:

• Customer property is identified and protected
• Customer property is used in accordance with the customer’s instructions
• Customer property is returned to the customer in a timely manner

The requirements in AS9100 8.2 are essential for ensuring that an organization’s products and services meet the needs of its customers. By following these requirements, organizations can reduce the risk of delivering products and services that do not meet customer expectations.

Here are some additional tips for complying with AS9100 8.2:

• Make sure that all requirements are documented and traceable.
• Communicate requirements to all relevant parties in a clear and unambiguous manner.
• Establish and maintain a process for controlling customer property.
• Monitor and review requirements on an ongoing basis to ensure that they are still valid.
• Take corrective action promptly when requirements are not met.