AS9100 Clause 6.2 – Quality Objectives and Planning to Achieve Them

Clause 6.2 of AS9100 requires organizations to establish quality objectives that are consistent with the quality policy and that are measurable, achievable, relevant, and time-bound. The objectives should be communicated to all relevant personnel and reviewed regularly to ensure that they are still relevant and achievable.

How to Establish Quality Objectives

The following steps can be used to establish quality objectives:

1. Identify the organization’s strategic objectives. The organization’s strategic objectives are the long-term goals that the organization is striving to achieve. Quality objectives should be aligned with the organization’s strategic objectives.
2. Identify the organization’s key processes. The organization’s key processes are the processes that are most important to the organization’s ability to achieve its strategic objectives. Quality objectives should be established for each key process.
3. Identify the organization’s performance indicators. Performance indicators are measures that can be used to track the organization’s progress towards achieving its quality objectives.
4. Set quality objectives. Quality objectives should be set for each key process. The objectives should be measurable, achievable, relevant, and time-bound.
5. Communicate the quality objectives to all relevant personnel. All relevant personnel should be aware of the organization’s quality objectives and their role in achieving them.
6. Review the quality objectives regularly. The quality objectives should be reviewed regularly to ensure that they are still relevant and achievable.

Benefits of Establishing Quality Objectives

There are many benefits to establishing quality objectives, including:

• They help to ensure that the organization is focused on its most important goals.
• They help to improve the organization’s performance.
• They help to identify and address potential problems.
• They help to improve communication and collaboration within the organization.
• They help to motivate and engage employees.
• They help to improve the organization’s reputation.

Establishing quality objectives is an important part of any organization’s quality management system. By following the steps outlined above, organizations can establish quality objectives that are aligned with their strategic objectives, measurable, achievable, relevant, and time-bound.